Effective Date: 17 May 2024
Welcome to Doublegrowth! We value your satisfaction and strive to provide the best possible service. This Refunds and Returns Policy outlines the conditions and procedures for returning and refunding our digital products. Please read this policy carefully to understand your rights and responsibilities.
1. Digital Products Covered
This policy applies to all digital products sold through our website, doublegrowth.co.
2. Eligibility for Returns and Refunds
Since our products are digital, we offer refunds under the following conditions:
- Technical Issues: If you experience technical difficulties that prevent you from accessing or using the product, and our support team is unable to resolve the issue.
- Non-Delivery: If you do not receive the product after purchase.
- Misrepresentation: If the product does not match its description on our website.
3. Timeframe for Refund Requests
Refund requests must be made within 30 days of the purchase date. Requests made after this period will not be eligible for a refund.
4. How to Initiate a Return or Refund
To request a return or refund, please follow these steps:
- Contact Customer Support: Email us at deva@doublegrowth.com with the subject line “Refund Request”.
- Provide Purchase Details: Include your order number, purchase date, and a detailed explanation of the issue.
- Await Response: Our customer support team will respond within 3 business days to acknowledge your request and may ask for additional information or screenshots to verify your claim.
5. Processing Your Refund
- Evaluation: Once we receive your request, we will evaluate it based on the conditions outlined above.
- Approval or Denial: We will notify you of the approval or denial of your refund request within 7 business days of receiving all necessary information.
- Refund Method: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
6. Costs and Fees
- Refund Fees: No fees will be deducted for approved refunds.
- Chargebacks: Any chargebacks initiated without contacting us first will be contested and may result in additional fees.
7. Contact Information
For any questions or concerns regarding this policy, or to request a refund, please contact us at:
- Email: deva@doublegrowth.com
- Address: Krungthon Buri, Thailand
8. Amendments to This Policy
We reserve the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
Thank you for choosing Doublegrowth. We are committed to your satisfaction and appreciate your business.
If you have any questions about this policy or need further assistance, please do not hesitate to reach out to our customer support team.
Sincerely,
The Doublegrowth Team
Note: This policy is a general guideline and may be subject to change. Always refer to the latest version available on our website.